Return Policy

Return Policy

If a shelf-stable item purchase is returned to Sunview new and in its original packaging within 15 days of Sunview’s delivery of such item to you, Sunview will refund your payment for such returned item, less our costs for shipping and handling each way. If an item is returned to us as a result of Sunview’s improper order fulfillment, shipping and handling charges will not be withheld from your refund. However, please be mindful of the following details regarding returns: 

Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies. 

Return Policy for Free Shipping Items
For returned items that shipped for free, our shipping costs will be deducted from your refund. 

Return Policy for Perishable Items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a refund. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order. 

Delivery Errors; Improper Handling
Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

Return Policy for Damaged Products
If a product arrives damaged or with items missing, please document such issues immediately for our own quality control purposes and notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have to be substituted depending on availability. 

Substitution Policy
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.