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SunView Accessibility Skip to main content

Accessibility Statement for Sunview Marketing

 

We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We’re constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.

We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

  • Perceivable – Information and user interface components must be presentable to users in ways they can perceive
  • Operable – User interface components and navigation must be operable
  • Understandable – Information and the operation of user interface must be understandable
  • Robust – Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

 

Accessibility Toolbar

Https://sunviewmarketing.com/ makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Https://sunviewmarketing.com/ to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1). The toolbar allows users to customize the accessibility settings based on their needs. This tool helps the user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user.

Enabling the Accessibility Menu

The https://sunviewmarketing.com/ accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Https://sunviewmarketing.com/ continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on https://sunviewmarketing.com/ fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Current Known Issues

  • The UserWay widget’s screen reader is not able to read through the products listed on the shopping product pages. We are currently working on a solution to resolve this. (as of 2/10/20). Suggested alternative is to use your browser’s built-in screen reading capability or another tool of your choosing.

 

Give Us Your Feedback

We are committed to providing an accessible service. If you experience problems or have any suggestions for improvement, please
get in touch with us. We do continuous improvement based on your feedback.

Phone: (661) 792-3151

Email: feedback@sunviewmarketing.com

Contact Us

We try to respond to feedback within 3 business days.

Return Policy

If a shelf-stable item purchase is returned to us new and in original packaging within 15 days of delivery, we will refund your order total and less our costs for shipping and handling each way. If an item is returned to us as a result of Sunview’s improper order fulfillment, shipping and handling charges will not be withheld from your refund. However, please be mindful of the following details regarding returns:

Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

Return Policy for Free Shipping Items
For items that shipped for free, our shipping costs will be deducted from your refund.

Return Policy for Perishable Items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a refund. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.

If you are not completely satisfied with your purchase, give us a call and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

Substitution Policy
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.